Introduction
Bay888 provides a Self-Exclusion feature to support users who choose to pause gambling activity for a defined period. Self-exclusion restricts access to the Bay888 account and the ability to participate in any casino or sports betting activity for the chosen duration. It is an instrument to assist responsible gambling and is not a substitute for personal discipline.
Who may request self-exclusion
Any Bay888 account holder aged 18 or older may submit a self-exclusion request. The restriction applies to the Bay888 account only and does not automatically affect accounts on other platforms.
How to implement self-exclusion
- Sign in to your Bay888 account.
- Navigate to Profile Details and select Self-Exclusion.
- Choose the exclusion duration: a minimum of 3 months, a maximum of 5 years, or an indefinite term available through Customer Support.
- Confirm your selection. The exclusion begins immediately upon processing, or on the start date you designate.
Effects during self-exclusion
- Login access to the Bay888 account is blocked.
- Participation in any wagering activity on Bay888 is prohibited during the exclusion period.
- Promotional communications related to Bay888 are withheld during the exclusion.
- If there are any withdrawal requests in progress at the time self-exclusion is initiated, you must complete or cancel those requests before the exclusion takes effect to avoid loss of opportunity to withdraw.
Extending or terminating the exclusion
Extension: The self-exclusion period may be extended for one or more additional periods upon request. Contact Customer Support to arrange the extension.
Termination before expiry: If you wish to terminate the exclusion before its expiry, contact Customer Support. Termination becomes effective after a 24-hour cooling-off period.
Automatic reactivation: At the end of the exclusion period, the Bay888 account will be reactivated and normal access resumes unless a new exclusion is initiated.
Compliance and responsibilities
You acknowledge that self-exclusion is a voluntary mechanism and Bay888 cannot guarantee protection against gambling on other platforms. You agree not to attempt to register new Bay888 accounts, log in to existing accounts, or circumvent the self-exclusion measures for the duration of the restriction. Any attempt to circumvent may result in immediate enforcement actions, including permanent account closure. Bay888 bears no liability for ongoing gambling if you bypass the restrictions.
Support and resources
Bay888 provides information and access to responsible gambling resources on request. For assistance with self-exclusion, contact Bay888 Customer Support at [email protected]. Support is available during standard business hours and regional timings.
Data privacy and confidentiality
All self-exclusion requests and related personal data are processed in accordance with Bay888’s Privacy Policy. Data collected for administering self-exclusion is retained securely and used solely for the purposes described in this policy.
Policy updates
Bay888 may amend this Self-Exclusion Policy to reflect regulatory changes or evolving business practices. Material changes will be communicated to users, and existing self-exclusion arrangements may require reaffirmation if affected.